Home | Question - "The status of the Batch is reading ‘VALIDATED’ or ‘PROCESSED’ and funds have been debited from our account, however the beneficiaries have not yet received the monies"

Question - "The status of the Batch is reading ‘VALIDATED’ or ‘PROCESSED’ and funds have been debited from our account, however the beneficiaries have not yet received the monies"

Answer:

You need to contact the bank to confirm if they have received the batch and the reason for the delay. If there is need to contact Paynet the bank will then contact us for assistance.